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| GETTING TO KNOW OUR HOSPITAL
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DSH is one of the advanced hospitals in
Asia and Southeast Asia that is equipped with the latest in healthcare
technology and run by a team of over 300 members comprising of highly qualified
specialists and administrative support.
DSH is dedicated towards creating a culture of wellness by delivering
patient-focused healthcare services, community care and innovative value-added
activities through its personalised, professional and caring service.
DSH is owned and managed by the KPJ Healthcare Berhad, the largest healthcare
group in Malaysia, which ensures appropriate implementation of clinical
governance and quality standards in all its partner concerns.
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| About KPJ
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KPJ Healthcare Berhad (KPJ
Healthcare), the healthcare arm of Johor corporation, was incorporated in 1992
as an investment holding company. It comprises of 33 subsidiary and associate
companies with principal activities in providing medical and specialist
healthcare services.
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| KPJ Healthcare is primarily a healthcare focussed
group, and its portfolio of businesses includes
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• Hospital
management
• Healthcare technical services
• Hospital development and commissioning
• Continuing medical education
• Pathology services
• Central procurement and retail pharmacy
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Through KPJ
Healthcare’s main strategic business unit, the business of hospital management,
the Group owns and manages 13 private specialist hospitals throughout Malaysia.
In addition, KPJ Healthcare also manages 2 hospitals in Indonesia and 1 in
Dhaka, Bangladesh. The Group has five additional service companies that provide
year round services to support the hospitals operations.
KPJ Healthcare has a pool of expert professionals and
experienced managers, which gives it a firm foundation within the healthcare
industry. As KPJ Healthcare approaches its 25th anniversary, it is positioned
to become the major player of healthcare services both nationally and
internationally.
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| Company
Philosophy |
The company’s guiding
principles and leadership works towards inspiring excellence, encouraging
individual initiative and teamwork by building on KPJ’s strengths and
capabilities.
The Group emphasises on its 5 Core Values namely Safety,
Courtesy, Integrity, Professionalism and Continuous Improvement, in
order to deliver quality healthcare services to its national and international
customers.
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| Company financials
and growth trend
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On 29 November 1994,
the Group set history and became the first healthcare group listed on the Main
Board of Bursa Malaysia, with RM854 million worth of assets and shareholders
funds of RM359 million, along with a paid up capital of RM201 million.
KPJ Healthcare has experienced a continuous growth since the beginning of
1990s, with the number of private hospital beds having increased from merely
1,171 beds in 1980 to 10,540 beds in June 2004. In the year 2004, KPJ
Healthcare, has served 1,078,933 outpatients and 108,898 inpatients compared to
985,231 outpatients and 101,596 inpatients in the previous year through a total
of 1,441 licensed beds, through its 13 hospitals.
KPJ Healthcare registered a laudable revenue of RM583 million for the year
2004, experiencing a growth of 14.5 percent from the previous year’s revenue of
RM510 million.
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| Clinical
Governance
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KPJ
Healthcare has also established a clinical governance framework to ensure the
provision of the highest standards of safety and appropriate patient care in
all KPJ Healthcare Hospitals. The framework provides KPJ Healthcare hospitals
with specific, stringent guidelines pertaining to the management of clinical
risk, ultimately creating a culture of clinical safety.
This is done through introducing and formulating operational clinical policies
and procedures, proper credentialing and privileging process, the setting up of
a broad framework for clinical audit, continuous reviewing and monitoring,
quality assurance activities as well as the establishment of evidence based
best practices. The Director of each hospital oversees, guides, and leads the
implementation of clinical governance policies and procedures at the hospital
level.
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| Accreditations
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KPJ
Healthcare has embarked upon many quality initiatives, both internally and
externally, and has developed several measures to continuously strive to
improve the quality of healthcare services delivered to patients and customers.
Since the first certification of a KPJ Healthcare hospital in 1996, to date, 8
hospitals within the Group have been certified with the MS ISO 9001:2000
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| Achievements
of hospitals under KPJ
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APSH was awarded the 2nd consecutive cycle for a full 3 year
Hospital Accreditation status by the Malaysian Society for Quality in Health
(MSQH) valid until 2006. ISH and DSH successfully achieved this full
3-year accreditation certification for the period of 2004 - 2007.
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ISH was the first healthcare institution in Malaysia to be awarded the OHSAS
18001 certification for the 3rd consecutive year in 2004..
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KPJ Healthcare’s hospitals participated in all levels of the
Innovative Control Circle (ICC) convention organised by NPC and won 10 gold
awards and 1 silver award in 2004.
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PNC was recognized as the first private nursing college in
Malaysia to be accredited by the National Accreditation Board (LAN) for
issuance of its Diploma in Nursing in 2004, allowing the opportunity to
recruit foreign students into its nursing programmes, thus taking PNC another
step closer to its aspiration to become an international provider of quality
nursing training.
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ISH won the Quality Management Excellence Award (QMEA) in the service sector,
organised by the Ministry of International Trade and Industry (MITI) and NPC,
for the second time, the first being in the year 2000.
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ISH, JSH and APSH were awarded 5th, 6th and 13th placing
respectively when they participated in the Enterprise 50 Awards organised by
Small and Medium Industries Development Corporation (SMIDEC) and MITI.
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JSH was announced as the winner of the Occupational, Health and Safety
Management Excellence Award (Service Category) organised by Department of
Safety and Health (DOSH) and Ministry of Human Resources.
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| A
Team of Professionals |
KPJ
Healthcare’s medical services are provided by a highly professional and
well-trained team of 390 medical consultants, comprising of 272 resident and
118 visiting medical consultants, supported by 1,940 nursing team members, and
594 other paramedics. Besides being trained in Malaysia , a majority of the
consultants have also been trained and certified by reputed international
institutions located in the United Kingdom, Ireland, Australia etc.
During the year, KPJ Healthcare has engaged the services of an additional 36
Medical Consultants in various disciplines throughout the Group in its effort
to enhance the clinical services as well as offer new services to customers.
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| Comprehensive
Services and State of-the-Art Facilities |
KPJ
Healthcare offers diverse and integrated healthcare services encompassing
comprehensive diagnostic, curative, therapeutic, rehabilitative and preventive
medicine. It has also focused on specific niches in a wide arena of specialties
and services, ranging from anaesthesiology to health screening services. The
KPJ group of hospitals are furnished with both private and semiprivate wards
supported with complementary services, ensuring the utmost comfort and privacy
of the patient.
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| Future
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Backed by 24 years’
experience in the healthcare business, with established quality systems in
place in all its processes and operations, KPJ Healthcare is prepared for the
challenges of the future and is very committed to continue dedicating itself
towards caring for life. With increasing affluence boosting demand for ever
better service and higher healthcare delivery standards, KPJ Healthcare will
always be conscious of the need to continuously upgrade, improve and expand.
KPJ Healthcare is therefore poised to increase its network of hospitals to
localities where private healthcare is in demand. A number of sites have been
identified and feasibility studies conducted to ensure they are viable before
the projects are being undertaken, thereby further strengthening KPJ
Healthcare’s market presence and positioning as the preferred provider of
healthcare services in Malaysia.
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| KPJ
partner hospitals in Malaysia
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JOHOR SPECIALIST HOSPITAL
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IPOH SPECIALIST HOSPITAL
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AMPANG PUTERI SPECIALIST HOSPITAL
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DAMANSARA SPECIALIST HOSPITAL
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TAWAKAL HOSPITAL
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KUANTAN SPECIALIST HOSPITAL
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PUTERI SPECIALIST HOSPITAL
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BUKIT MERTAJAM SPECIALIST HOSPITAL
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HOSPITAL PAKAR PERDANA
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KEDAH MEDICAL CENTRE
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HOSPITAL PENAWAR
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KUCHING SPECIALIST HOSPITAL
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SEREMBAN SPECIALIST HOSPITAL
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